Frequently Asked Questions

Everything you need to know about your Moment experience.

How do you ensure the freshness of your food products?

We source our ingredients daily and use temperature-controlled packaging for all shipments to ensure your order arrives in peak condition.

Where does Moment ship to?

Currently, we ship to all 48 contiguous states in the US. We are working on expanding our delivery zones to include international locations soon.

Can I return a food item if I change my mind?

Due to the perishable nature of our products, we cannot accept returns. However, if your order arrived damaged or incorrect, please contact us within 24 hours for a full refund or replacement.

Are your products suitable for specific dietary restrictions?

We offer a variety of gluten-free, vegan, and nut-free options. Please check the detailed ingredient list and allergen warnings on each individual product page before purchasing.

How can I track my delivery?

Once your order is processed, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a seamless checkout experience.