Returns & Exchanges

At Moment, we want you to savor every bite, but if your order isn't quite right, we are here to help. Due to the perishable nature of our products, we offer a 30-day satisfaction guarantee to ensure you have the best culinary experience.

1

Contact Support

Reach out to our customer care team within 30 days of delivery with your order number and a brief description of the issue.

2

Provide Details

If your items arrived damaged or incorrect, please include a photo of the packaging and products to help us improve our quality control.

3

Review Process

Our team will review your request within 48 hours to determine if a replacement, store credit, or full refund is the best solution for you.

4

Receive Resolution

Once approved, your refund will be processed back to your original payment method or a fresh shipment will be dispatched immediately at no extra cost.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing